Trek Long Island Volunteer Policies & Procedures
Thank you for volunteering at Trek Long Island! Our volunteers help create a welcoming, organized, and memorable experience for our guests, exhibitors, and attendees. Please review the following policies so everyone understands their responsibilities.
Volunteer Expectations
Volunteers must:
- Be reliable, responsible, and able to work as part of a team.
- Arrive on time for assigned shifts.
- Follow instructions from Trek Long Island staff and volunteer coordinators.
- Be flexible, as assignments and needs may change throughout the event.
Volunteer assignments may include helping with attendee assistance, programming support, vendor areas, lines, and other event needs.
Scheduling & Shifts
Volunteer schedules will be provided before the event. Please notify the volunteer coordinator as soon as possible if you are unable to fulfill your assigned shift. Shifts will not exceed 4 hours a day.
Volunteers should be prepared to:
- Arrive before their assigned start time.
- Remain at their assigned area until properly relieved.
- Take breaks only when approved by a supervisor.
Volunteer Conduct
As a representative of Trek Long Island, volunteers are expected to:
- Treat all attendees, guests, exhibitors, and fellow volunteers with respect and professionalism.
- Be friendly, helpful, and courteous at all times.
- Ask a staff member for assistance when dealing with questions or problems.
- Never argue with attendees or make exceptions to event policies without approval.
Harassment, rude behavior, or inappropriate conduct will not be tolerated.
Celebrity Guest & Backstage Policy
Volunteers are there to support the event and our guests. Please remember:
- Volunteers may not request photos, autographs, or special treatment from celebrity guests while working.
- Backstage or restricted areas are only accessible to authorized staff.
- If you are interested in attending paid events, panels, or activities, please do so during your scheduled time off.
Appearance & Dress Code
Volunteers should dress neatly and comfortably.
Requirements:
- Comfortable closed-toe shoes are strongly recommended.
- Clothing should be appropriate for a family-friendly event.
- Good personal hygiene is expected.
During setup and breakdown, wear comfortable clothing that can get dirty.
Transportation, Food & Lodging
Volunteers are responsible for their own:
- Transportation
- Parking
- Meals
- Lodging, if needed
Please plan ahead, as event days can be long.
Confidentiality
Volunteers may become aware of private event information, guest details, or operational information. This information should not be shared publicly, posted online, or discussed outside of the event team.
Safety
If a safety concern, emergency, or attendee issue occurs:
- Notify Trek Long Island staff immediately.
- Do not attempt to handle serious situations on your own.
- Follow all instructions from event staff.
Volunteer Perks
Trek Long Island appreciates the time and effort our volunteers provide. Any volunteer benefits or perks will be announced before the event and are not guaranteed.
Thank You!
Our volunteers are an important part of making Trek Long Island a successful and enjoyable experience. We appreciate your dedication, enthusiasm, and commitment to helping create an amazing event for our community.